那么，你该如何创造一种更有效的内部沟通文化呢? 以下是我们在与几乎所有行业的组织合作中看到的六个最佳实践:
1. Ditch Email for a Project Management or Collaboration Platform
The average office employee receives approximately 每天121封邮件. 如果电子邮件是你分享重要信息或与团队合作的主要方式, messages are likely falling through the cracks.
Email has its benefits, but internal communication is not one of them. If you want to improve communication and collaboration, consider a project management or collaboration tool for teams to communicate with each other.
2. Design Visuals for Important Concepts, Values, or Initiatives
Sixty-five percent of employees are visual learners, according to the Social Science Research Network. 如果这是真的, then communicating important concepts, such as your organizational values or important annual initiatives, might “stick” more effectively when they’re communicated visually.
Rather than distributing a bullet point list of your values or annual goals, 找一个设计师来帮助你以一种容易理解的方式传达这些信息. It will likely have a more lasting impression than text.
3. Don’t Forget to Include What’s In It for Them
你的员工不读你的备忘录吗? Do they forget what you communicated in the last company email? Are they not changing a behavior or practice you wanted to improve? It might be because they didn’t understand how it would help them.
当你在传达一项需要员工支持的重要政策或倡议时, you can’t forget to include what’s in it for them. 它将如何使他们的生活更美好? How will it help them be more effective at their job? These are important questions to consider when communicating with employees.
4. Find a System that Works for Your Team, but Don’t Be Afraid to Tweak It
没有一种“放之四海而皆准”的沟通过程适用于所有组织. 事实上, 组织中的不同团队可能使用不同的流程来进行有效的沟通.
找到一个适合你的团队的系统是你的经理和团队领导者应该理解的一个基本原则. 同时，总是这样 鼓励他们 to adjust or abandon a system if it starts hurting more than helping. 例如, 你的团队在处理一个重要项目时，可能需要每天开10分钟的站立会议. But, don’t host a daily stand-up meeting simply for the sake of hosting it. 相反，要专注于在正确的时间将正确的信息发送给正确的人.
5. 在会议前设定期望
We’ve all been in meetings that could have easily been an email. 一两个重要的话题，然后就变成了切题的话题和闲聊. 当我们在一起之前没有设定期望时，这种情况最常发生. 尽管对你的员工来说，即使是在个人层面上——尤其是在远程工作的时候——建立联系也很重要，但让他们在会议结束时感到时间花得很值，并且他们得到了把工作做好所需的信息，这一点也很重要.
Try scheduling each meeting with an agenda in mind. Let everyone know what you will be covering, request that they come prepared with updates and questions, and try to keep tangents to a minimum. It helps to have one person leading the meeting, 这样他们就可以监控对话的流程，并确保所有主题都被适当地涵盖.
6. 确保员工知道他们可以向你提出问题、想法或担忧
Having an “open-door policy” is not limited to the physical space. 通过开放沟通渠道，确保员工知道他们可以向他们的经理或主管提出问题或担忧, your team members will feel welcome rather than intimidated. Whether you’re a large corporation or a startup, this internal communications practice bridges gaps and helps build receptive, honest relationships between employees.
